Shipping Policy

At xnuvex, we are proud to offer FREE shipping on all orders.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your selected delivery address.

During peak periods and holidays, processing times may take up to 7 business days.

Estimated Shipping Times

• United States: 7–12 business days

• 🌎 Other Countries: 10–15 business days

Please note that these are estimated delivery times and are not guaranteed. During peak periods and holidays, shipping carriers may experience delays in transit or tracking updates that are outside of our control.

For international orders, unexpected customs procedures or delays may also occur. These circumstances may extend the overall delivery time beyond the estimates listed above.

Order Changes and Accurate Shipping Details

Customers are responsible for providing accurate and complete shipping information at checkout.

Incomplete or incorrect shipping information may result in delayed processing or order cancellation. If our system detects an issue with your shipping address, our customer support team may contact you by email within 3 business days of your order being placed to verify your details.

If we do not receive a response within this period, xnuvex reserves the right to cancel the order.

If you notice an error in your shipping information, please contact us at trung663695@gmail.com within 24 hours of placing your order. We will do our best to accommodate requested changes, but we cannot guarantee that changes can be made after this period or once your order has been processed or dispatched.

Delayed Delivery

At xnuvex, we understand how important it is to receive your order in a timely manner, and we strive to process and ship all orders as quickly as possible.

However, delivery delays may occasionally occur due to circumstances outside our control. These may include:

• Severe weather conditions

• Transportation or logistics disruptions

• Courier delays

• Address verification issues

• Product availability issues

• Payment processing delays

• Customs processing or other international shipping procedures

If an issue occurs that may significantly delay your order, we will do our best to notify you and provide updates whenever possible.

Please understand that xnuvex is not responsible for delivery delays caused by circumstances beyond our control, and we cannot guarantee an exact delivery date. Nevertheless, we will do our best to assist you and work with the relevant shipping carrier to resolve any issues.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. Once an order has been handed over to our shipping carrier, the package is in the carrier's possession and certain circumstances may be outside our direct control.

If you believe your package has been lost or stolen, please contact us at trung663695@gmail.com. We will do our best to assist you and follow up with the shipping carrier when appropriate.

We also recommend contacting the courier directly to file a claim for a lost or stolen package. The courier may request additional information to investigate the shipment.

Please note that xnuvex is not responsible for packages that are lost or stolen after being marked as delivered, and such situations may fall outside our refund policy. Depending on the circumstances, we may be able to offer assistance or a replacement at our discretion.

In some cases, the courier may be able to locate a missing package and complete delivery. If the package cannot be located, you may also wish to contact your local authorities and file a police report where appropriate.

Shipping Policy Changes

xnuvex reserves the right to modify or update this Shipping Policy at any time without prior notice.

Customers are responsible for reviewing the most recent version of this Shipping Policy before making a purchase and using our products.

By purchasing from and continuing to use xnuvex, customers acknowledge and accept this Shipping Policy, including any modifications that may be made in the future.

We encourage customers to review this policy periodically to stay informed about any changes that may affect their orders.

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

Email: trung663695@gmail.com